Hello, everyone.
As you know, I am from the site: www.buyincoins.com. You can call me Mark. Thanks
Due to more and more problems talked problems of our site here, I want to create this topic to help resolving them.
At the beginning, I want to know your part of view. Then I will decide whether to participate very often on this topic.
If you have problems on order, I suggest you'd better contact support on site (clicking the cat on left) or send emails to services@buyincoins.com. I am not responsible for refunding or checking your order.
Here is mainly for reporting bugs or serious problem. It can refer to shipping, payment, damages and so on. I appreciate every post from you. It will help us to give you a better site and services.

PS: I will visit here every week. To avoid any misunderstanding, I will only reply in English.
"Pls, ask questions ONLY in English"
"Пожалуйста, задавайте вопросы ТОЛЬКО на английском языке!"
создание темы согласовано. © BigDad

Does anyone have suggestions or problems when buying on buyincoins? Please feel free to post here. I will see what I can do for you.

Hi, I have one problem when buying on BIC - google chrome can't remember login and password, it makes me angry and crazy coz i need to open Thunderbird and find your letter with a pass and then type it... It's so boring ...

Hello
I have a question.
I ordered two products.
He has made a payment for a tracking number.
You send an item and give a track number.
The second item send without track number.
Tell me why divide the parcel into two parts.
For what it's all done.
This is not an isolated case.
And it makes nervous.
I'm paying money.
Parcel should come with two goods and with the track number.
Thank you.

Hello, I wrote 2 email, but both went unanswered.
Explain please:

Hi, you have recommended a new buyer to us just now, who has purchased an
order with amount 221.9100

Now $ 11.1 has already been sent to your account as point coins, and your
current point coins are 0 + $ 11.1 = 0

I think that is a very strange arithmetic, I always thought that the 0 + $ 11.1 = 11
How do I get my coins?

Thank you.

kruglii
Split dispatching will be in two case:
1. If the items are not sufficient, the system will auto-choose split dispatching to avoid delay on other goods. In this case, you can only contact support in advance if you don't want split dispatching on this order.
2. If the order and amount are very large, to avoid customs problem, the split dispatching will appear.
We are planning to add the button to choose split or unsplit dispatching but it will not be very soon before testing well.
Please don't worry too much about the part without tracking, because most parcel in both case will arrive. The delivery proved safely in most time. If any parcel is lost, you can contact support for refund.
Sorry for the inconvenience

Posted after 33 minutes 44 seconds:

ferenzi
We decide to remove this function finally because we think it will be safer for users on our site. Anyway, sorry for the inconvenience. If you forget your account, you can contact support or services@buyincoins.com to get it back easily.

Masyanich
"In order to manage coins in system, we add the verifying mechanism for coins from referring order. Such coins will be given in a unavailable state for 45 days. During this period, if the referring order was full refunded, the relevant coins will be also removed; if partial refunded, only part of coins will be removed. After 45 days of verifying, you can use these coins freely. No dead date."
You can also check this information by click the query beside "unavailable coins". I think this is just to avoid disorder made by a few users. I believe you are very good buyers.

markyang
Thanks for an answer!

Good day!

I have such trouble. I bought you mp3 player and format it. Completely my fault!.

MP3 name:

2GB LCD Screen Metal Mini Clip on MP3 FM Radio Player (2GB LCD Clip MP3 Player)

You could not send me the installation files for restoration of the mp3 player. (firmware for restoration)?

I really hope to help. Thanks in advance.

Regards, Sergey

Mikkizip
Hi, Sergey
Sorry to reply you late.
Do you mean this one? http://www.buyincoin...oduct-1319.html
We confirmed that it can still work. The formatting won't affect the function of mp3 player. You can try to transfer music to mp3 player. It may support MP3, WMA, WAV audio formats.
If there is any misunderstanding, would you please describe the problem clear?

Thanks for responding markyang

The screen did not work. (screen goes off and is not included). In my attempt to open the removable disk - windows says that there is no disk access. Asks to format the drive. But when you try to format it again - comes up another window with the message that Windows can not format this removable drive....

Mikkizip
We think there may be some compatible problems with the USB port. Have you tried on other computer? If the problem happens again, I think it may be a defective. You may contact support of site for replacement or refund then.
Sorry for some delay of replying.

Thank you for your reply. Yes, I tried on different computers to test the device. Still does not work (((I'll try to solve the problem through support

My pleasure. Please post here if any other problem.
regards
mark

order B11070931890689, track number RA186180477CN, hello,mark! you can see that the premise, it is registered with 9,07,2011 not no where!Where can I find a parcel? check on their own channels, please! Yours faithfully, Sergey

Ser-nt
After we check the shipment, the track number has been changed to RA039555933CN. You'd better check it as soon as possible.
Импорт 26.07.2011 01:25 104001 Москва PCI-1 0.36 0 0 620000 Екатеринбург, Свердловская обл.
Передано таможне 26.07.2011 04:35 104001 Москва PCI-1 0.36 0 0

For similar problem, you can also contact support for help. Tracking number will be changed in some case but it may not be updated in time. In this case, you'd better contact us if tracking information is not updated for a long time.

sincerely
mark

Thanks for the great information! but your support on the website simply does not respond to my 4 posts! and no new track in my account!

I am sorry for their delay on replying you.
Support usually respond in 24 hours except some delay in weekends. Or they did not see the message. In this case, all friends can post here and I will try my best to help you.

Hi Mark !
Can you match the price:
http://product.madei...l&f=EDM-CHN3854
http://www.aliexpres...holesalers.html
http://www.aliexpres...holesalers.html
?

Vlad2
Thanks for your links. Their price are much lower than most site we know, DX, focalprice or others. Although We always try to give customers the price as low as we can, I am sorry to say we can't catch their price at moment. If you are going to take these, you should check the reliability of seller. Good luck!
My pleasure if you have any other question.

I come back here now. If you have any questions, please feel free to send a message. I will be glad to reply you as soon as I see it.
PS: Because of some updates, the site may have some problems. If you think the site works wrong, please contact our support or me as early as possible. We will appreciate any of your suggestion.