Hello. Would you ever answer me?
I've wrote an email to sunsky support and my manager(Dana), but recieved no answer - so asking here SECOND TIME.

I've ordered flexible USB lamp:
USB Flexible light with mouse-shaped (SKU S-UL-3200)
Order# 1008288060

Order was recieved 20 sep 2010 and everything was fine. However, in a few days the item mentioned above failed to turn on. It seems to me that something must burned out in it.

Sending it back (postal charges and fees) would cost me more then the price of a new one.

Can we sort it out somehow? What RMA policy is in your company for such cases?

Hello Undel

I spoke with Dana and she will resolve this problem with you today.

Pls resend email with details to her by email. Thank you!

Dear Customers

Have a nice day!

I would like to explain the policy for our new shop www.sunsky-shop.com:

1.Newest website only has 1 difference from old website:

Old website deleted all brand logo products and still accept paypal payment.

New website added all brand logo products and dont accept paypal payment,we will think to add "Webmoney" for payment methods as well.

Because currently paypal control very strictly.

2.All clients' account which registerted before in old website,can directly use it for new website,dont need to register once again.

Contact me if have any questions.Thank you for attention.

Вопрос по доставке.
Кто-то пробовал самовывозом, то есть не той предложенной почтой а другой в Украину. Если да ПОСОВЕТУЙТЕ какой дешевле и быстрее.
Дело в том что я заказываю много разного не дорогого товара и стоимость товара 250$ а стоимость доставки (China Post) в среднем 120$ за коробку 9кг, если EMS то 190$.

Hi sun-sky you have apple sticker(logo) for phone ?

Hi, Prism,

Paypal doesn't allow us to sell items with logo, apple logo, nokia logo, etc.

Well, we have a new website: www.sunsky-shop.com. If you want to buy phones with logo, pls buy from there, but the new website doesn't accept paypal payment.

Posted after 1 minute 30 seconds:

Raiter сказал:

Pls speak English in this forum.

Posted after 14 minutes 42 seconds:

Sunsky Maggie сказал:

"98% russian,ukraine client always just wrote email with a text without conversation history,without order number,without their own name,without honorific...such email normally if people too busy then can ignore it or dont understand what you are talking in that moment."

I quite agree with Maggie. If the email has no conversation history, no order number, it's very hard to understand the client's totally meaning. As each member in SUNSKY team, need to talk with many customers every day, every week, every month....

I strongly hope each client retains the the conversation history in emails.

Posted after 27 minutes 45 seconds:

thunderstruk сказал:

Did you get your package for Order # 1009271241?

"Order # 1009141260. Not working sim card. " Pls have a try by different SIM Card. And pls check the setting, whether it's in "Dual SIM Card" mode. Would you pls show me photos by email?

Paypal doesn't allow us to sell E9000, since it has apple logo. Well, you can buy it from our new website: http://www.sunsky-sh...w.do?id=102955. In the new website, we don't accept paypal payment.

Any more questions, pls directly contact me by email. Sorry, I am crazy busy every day & don't have much time to view the forum every day.

P.S.: If the clients have any quesitons or problems & need fast reply, pls directly contact us by email. For the member client, after you login in, you will find your correct contact person. For the new client, pls register, it only takes several minutes, and you will also get a contact person in SUNSKY team.

Добавлено спустя 1 минуту 59 секунд:

E9000: http://www.sunsky-sh...ew.do?id=102955

Sunsky Maggie
Dear Maggie,
could you please send me the e-mail of your chiefs? I have some misunderstanding from sunsky-online staff in insurance, balance, quality of goods and shipping problems.

Hi sun-sky you have i9+++ with apple logo ?
I pay Sunsky-online.com paypal marked as "logo" and you send me a phone with a logo with Sunsky-shop.com ?

Dear Mikahil.Poliakov

About "misunderstanding from sunsky-online staff in insurance, balance, quality of goods and shipping problems" this problem---- Could you let me know first? I would try my best to help you in here.

Hi, sun-sky

At me a problem with two orders.

1. Order N 1008230953. The first time has written about a problem to your employee on September, 20th (!!!). Has passed more than 1 month. The problem isn't solved. Here the letter text:
"My client couple of days ago has received the order. There were problems. The touch screen was will burst in the right top corner. Batteries after gymnastics work only 1-2 hours. Phone works incorrectly, is periodically disconnected. My client is very dissatisfied. I put in a body of the letter of the image of defect... "

2. Order N 1009030935. Has written about a problem on October, 13th. The letter text:
"My client has received this order. It had problems with the touch screen. I took from it phone to check up personally a problem. The touch screen of phone doesn't work normally. When you press an icon instead of menu opening there is a transition to other screen. Pressing are processed not from the first. I think, it is a hardware problem with the touch screen. I have removed a problem on video. A videoclip in the enclosed file. To look at it it is possible by means of this program: http://portableapps....eo/vlc_portable
To dump on factory options or calibrate the screen I can't, as I can't come into the menu. To make it. I tried many times, but, unfortunately, it turns out nothing. "

I hope, you will help to solve problems with these orders

Good Day!
Can somebody explain me, what can I do?
When I first ordered a goods from sunsky shop, it was USB flash memory. But this flash memory is not working. Computers cannot read the type of flash memory files.
How can I return this good, or what can I do with it?

And now, I want to buy some goods over than 500 $ . How can I send it in my country? How can I get this, if the goods, with total price over than 200 $, EMS take 44% for all price?
I’m looking forward to your answer.

Hello support!
I have bought some items in your online shop. Here are some details on the order:
No: 1010138039 Date: 10/13/2010 Contact: jojo (jojo@sun-usb.com)
I have received everything I had ordered, thanks.
The problem is the card reader which is advertised as usb 2.0 doesn't support this high speed technology and therefore very slow. This is actually not what I had expected when ordered the item which description in your shop leaves totally deceptive impression on customer expectations. By the way, here is the link you can check http://www.sunsky-on...subject.id=4551
Please, let me know how we can solve this ticklish question.

Looking forward for your reply, Alex

Hello guys!
Any news regarding my problem?
Thanks,
Alex

Hi CeeJey and rootrootroot , Can you pls talk to the seller who manage your order ? Maybe they can give to you some discount . If the goods not so costly maybe they can send it to you 1pcs more with your next order. If have any problem just feel free to discuss with the seller who manage your order . I think you can get good offer from them .

Best wish

candy

Hello sunskycandy!
We have some kind of discussion but unfortunately didn't come to agreement so far...
Thanks,
Alex

Hello. No one answer me on sunsky. Please contact with me. My ICQ 575458156. Yestarday I recieved mail from Maggie with her ICQ number, but she do not answer me yet.

Alex , May i know your order number and what discount you prefer ?
I will try my best to help you .

Best wish
Ms candy

Hello Candy!
My order number is 1010138039
Regarding discount, what about free shipping on next order?
Thanks, Alex

Hi Alex,

Pls discuss your suggestions to your seller who manage your order

Open your order on sunsky website then you can see the contact

information of seller .

I think you can get whatever you want pls.

Thanks

Best wish
candy

Hello Данглар

I have added you in my ICQ contact list,About product FV1000+ problem,Pls contact me when you are online,i will check and add new spare parts in your new order 1011161658.